For buyers
Order protection
How Chase Sets applies buyer and seller safeguards around payment, fulfillment, disputes, returns, payout release, and negative balances.
Help category
Buying
Payment, protection, refunds, and return guidance for buyers.
For buyers
Payment problems
What to do about a declined payment, a charge you do not recognize, a wrong or duplicate charge, and how payment issues are handled.
For buyers
Refunds and returns
How cancellations, order problems, returns, and refunds work — what each side provides and what happens on the deadlines.